FAQs & Knowledge Base

Check out the answers to our most commonly asked questions below or explore our knowledge center on our live chat.

General

Premo is a marketplace where you can subscribe to access premium feeds on social media. We are currently only on Twitter, but expanding to other networks soon.

Browse our community to find the best premium content available online. When you find what you’re looking for, process a quick payment, and we will automatically add you as a follower of the premium feed with your existing social media account. It’s that simple!

Tweets will show up in your regular feed as if a private Twitter account accepted your follow (which is essentially what happened). After subscribing, you should be able to see the premium content within a short period of time. If you've already subscribed, please let us know if you can't see the creator's content within a few hours and we'll look into it further!

We work with our content providers to define exactly what types of content would be most valuable to our users. In general, you can expect exclusive insights from true experts on a more frequent basis.

If you sign up for our emails, you'll receive periodic updates about the platform and any new social channels we're supporting.

Thanks! Please hit "Purchase" on the Creator's profile page. You will need to authorize our app from the social login, then you can complete the purchase.

Social Accounts & Linking

No. While we believe in the power of social media, we are not directly affiliated with any one network. This allows us to build an experience across all of the platforms you use. We are excited to partner with individual networks in the future to build even more seamless experiences!

For now, we are only available on Twitter. We have plans to expand to many more networks and distribution platforms in the coming months. Let us know if you have a network that you think would be especially relevant!

You can log in either through the "Get Started" button, or when prompted when you hit "Purchase" you will be asked to log in. You can use "Login With Twitter" to use your Twitter credentials to signup. We will not see your credentials on our end, but you will have to authorize Premo in the next window by entering your Twitter username and password.

Don't worry — Premo does not post on Twitter on your behalf.We use the Twitter API, which only has three permission levels: read only, read/write, or read/write/access DMs. We use the read/write level in order to be able to send a follow request to Creators on your behalf. By default, Twitter displays everything else we could access with that permission level when you log in.Premo will do the following with your Twitter account: Add your profile photo to your Premo account; Store your handle, email, and profile URL in a secure database; Send a follower request to Creators you choose to follow; and Break friendship (unfollow)Creators you choose to unsubscribe from.

NOTE: Premo will never do the following with your Twitter account: Post Tweets from your account without your explicit permission (you may share something from Premo in the future); Follow users from your account that you have not explicitly subscribed to in our marketplace; Make any updates to your profile whatsoever; and Use your follower list for any kind of targeting, marketing, or resale. Please see our full terms here: https://premosocial.com/terms

Payment

Each creator sets their own pricing for subscriptions, and you should be able to see the cost on the creator's profile page. If there is a discount for annual or monthly subscriptions you will see it there as well. Each subscription is a separate charge. However we do plan to offer bundled subscriptions at some point in the future. At their discretion, our creators can offer coupons for discounts or free month trials. We do not have any site-wide coupons at this time.

Hi there! Thanks for your interest in Premo! We use Stripe.com as our payment processor, which handles all of the payment security. In fact, we can only see the card type, the last four digits and expiration date.
Our full terms for payments and charges are available here: https://premosocial.com/terms.
You can also view our privacy policy here: https://premosocial.com/privacy

You can update your payment information from your account page anytime at https:/*premosocial.com/account*/ . This should be effective immediately, so please let us know if this doesn’t work for you.

Currently we only accept major credit cards through Stripe. We are working to offer PayPal and other forms of payment in the future.

While each creator has the opportunity to offer free trials and subscription discounts, this is at each individual creator's discretion. Take a look at the creator you are interested in to see if they have any new user promotions.

All of our creators have complete control over the coupons that they offer. If and when a creator chooses to offer a coupon, they usually post it on their other channels (public social feeds, website, email, etc.) We currently do not have any site-wide coupons.

Sorry to hear that! Please provide the email and handle that you used to attempt the purchase and give a brief summary of the issue that you're having with payment (i.e. were you in the checkout cart and had an issue there, were you able to submit and got an error or it did not go through?)

If you received an "Error 0" when paying with your card, it may have be flagged by our payment processor. Please try a different card or provide more information along with your email address.

Sorry to hear that - please provide your email and the username / handle that you used to purchase and a member of our team will investigate and get back to you as soon as possible.

Want to become a Creator?

Thanks for your interest. Please visit: https://premosocial.com/register

If you are interested in becoming a creator, please visit https://premosocial.com/register

Happy to hear that! You can see sample content from all of our creators on their individual profile pages along with their price. Don’t hesitate to reach out to our team at support@premosocial.com with any questions!

Cancellation & Errors

Sorry to hear that! If you could, please provide more information by emailing us atsupport@premosocial.com with your social handle and let us know what happened. We’ll have our dev team look into it as soon as possible!

Before you subscribe, you can check out a few top tweets from the premium feed. If you are disappointed with your experience, simply cancel your subscription in one click.

You can cancel a subscription at any time without penalty. Once you cancel, we will immediately halt any charges to your credit card.You will retain access to the content for the remainder of the subscription period. You can manage your subscriptions from your account page - https://premosocial.com/account

Sorry to hear that - please provide your email and the username / handle that you used to purchase and a member of our team will investigate and get back to you as soon as possible.

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